Digital Banking Upgrade

Will I need to change my username? 

No.  You will not need to change your existing username. 

Use your existing username to log in to the new system on September 23.

Will I need to change my password? 

Yes.  You will need to establish a new password upon your first login on September 23, 2024. 

Follow the prompts to reset your password upon your first login.  You may use the same password used in the old system; however, this would be a great opportunity to change your current password.

Password Requirements:

• Must be at least 8 characters long
• Must contain at least 1 numeric, 1 alpha, and 1 special character
• Cannot be the same as your username
• Is case sensitive
• Cannot contain any sensitive information like account numbers.

What time will the change occur?

Our current online banking system will be in view only mode starting at 4:00 p.m. on Friday, September 20.  The new system will become available on Monday, September 23 at 9:00 a.m.

On Monday, September 23 at approximately 9:00 a.m.,

complete your first login on the web by visiting nwbrockford.com to establish your new password and explore the new system! 

Once you have completed the initial login process through our website, you can then access online banking through the Online Banking tab on our website or on the mobile app.

1. Login at nwbrockford.com with current Username (all lowercase) and Password (case sensitive).
2. Follow the prompts to access our new digital banking platform.

Will I need to download a new app? 

Yes, a new app will need to be downloaded. 

On Monday, September 23, download the new app from your device's app store by searching "Northwest Bank of Rockford" or clicking on a link below. 

Android - https://play.google.com/store/apps/details?id=com.apiture.xpressmobile.nborril.sub

iPhone - https://appstoreconnect.apple.com/apps/6502012570/distribution/ios/version/inflight

Do I need to reenter all my bill pay payees?

No, your bill pay payees will convert. 

Confirm that your bill payment information is accurate. 

If I have a recurring bill payment, will I need to reestablish it? 

No. Your recurring bill payments will convert.

Confirm that your bill payment information is accurate. 

If I have recurring internal account transfers, will I need to reestablish them? 

Yes, internal account transfers will need to be reestablished in the new system

Note your current internal transfer accounts and any recurring internal transfers and set them up in the new system on September 23. 

Will I have to reestablish my external transfer accounts? 

Yes, external transfer accounts will need to be reestablished in the new system. 

Note your current external transfer accounts and any recurring external transfers and set them up in the new system on September 23. 

Do I need to make any changes to my QuickBooks or Quicken access due to this upgrade? 

Yes. You will need to update your information within the QuickBooks and/or Quicken systems. 

Review the appropriate guide below prior to September 20 to ensure a seamless transition. 

QuickBooks Desktop
QuickBooks Online
Quicken

Do I need to re-enroll for eStatements? 

No, you will not need to re-enroll for eStatements.

Nothing! 

Will my account nicknames come over? 

Yes, your account nicknames will convert.

Verify your nicknames in the new system. 

Should I make a copy of all my payment information (bill pay, transfers, ACH) just in case something happens to them? 

All precautions are being taken to ensure a seamless transition to our new provider. If you feel more at ease taking this step, please do so. 

Make copies of your information prior to September 20 at 4:00 p.m.

How will I know if my device is too outdated for the app? 

Please refer to the list of compatible devices provided below:

Apple Devices:

• iOS 13+ Operating System
• iPhone 6s and above

Android Devices:

• Android OS 10+ Operating System
• Various Devices 

There is not a supported iPad app. You may use the iPhone app on your iPad, but know that the optimal user experience will be using the app on your phone. 

Update your devices to the latest operating system before September 23. 

Can you give me a list of compatible browsers? 

The browsers listed below are compatible with Northwest Bank's Digital Banking:

• Google Chrome 115 & newer 
• MS Edge 115 & newer
• Mozilla Firefox 115 & newer 
• Apple Safari 14 & newer 
   

Will my ACH Payees automatically be added to the new system? 

Yes, ACH payees and batches will be added to the new system.

On September 23, verify your ACH information in the new system.

What will happen to any already initiated ACH transactions? For example, if I schedule a payment for 9/25 on 9/19 through the old system, will the transaction still be completed? 

Yes.  Transactions scheduled and approved prior to September 20 at 4:00 p.m. will process as desired.

Schedule transactions with effective dates of September 23 or later well before September 20 at 4:00 p.m.

Will I be able to set up recurring ACH Transactions? 

Yes, our new digital banking will allow recurring ACH Transactions.

Set up your new recurring ACH transactions on September 23. 

Will I need to reestablish my wire templates? 

No, wire templates will convert to the new system. 

On September 23, verify your wire information in the new system.

Are there any changes on how to format/upload Positive Pay files? 

Check Positive Pay will accept file uploads in the following formats:

• Comma Separated (.csv)
• Fixed Width (.txt)
• Excel Workbook (.xlsx)
• Excel 97-2003 (.xls)
• Pipe Separated (.csv)
• Semi-colon Separated (.txt)
• Tab Separated (.txt)

Make sure your Check Positive Pay files are set up in one of the listed formats. 

Will any transaction history be available after the change (bill pay, wires, ACH)?

Yes, transactional history will be included on the new system.

Review your history on the new system. 

Will Cash Management user rights need to be updated on the new system?

No. Cash Management user rights settings will convert to the new system.

Confirm your user permissions are accurate.